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Technical support for monkon equipment and monkon treatment tables
When a problem arises, our knowledgeable technical support staff is ready to get you back up and running as quickly as possible.

At monkon, we understand that your equipment is what keeps your business running. So, on those rare occasions when something goes wrong, we’re ready to help diagnose the problem and get you back up and running as quickly as possible.

same day delivery

With our simple, modular component design, we can identify what went wrong, often within minutes, and ship you a replacement the same day.

No hassle, no fuss.

lifetime support

When you buy your monkon equipment from us, we include free lifetime support.

So even if your warranty expires, you won’t be left out in the cold, or have to pay big bucks to diagnose what’s wrong with your machine.

This is the added peace of mind that MONKON users can enjoy.

How to Contact a Technician

For technical support on monton colon hydrotherapy equipment, please email:

lucy@monkong.net

Include your name, model number and serial number of the device. Describe the nature of your technical support request and we will respond within the next business day.

We are also available for support by phone during normal business hours, Monday through Friday, 8:30am to 5:00pm PST:

Toll Free (North America) +86-1351-09-0740-1

WhatsApp +86-1351-09-0740-1

Live Skype Troubleshooting

For those rare hard-to-find issues, we can arrange a Skype call with you so we can go through a step-by-step on-site troubleshooting procedure and fix even the toughest issues as quickly as possible.

With our world-class technical support staff, you never need to worry about prolonged failures.

Please let us know if you would like to schedule an appointment for troubleshooting support on Skype.